Home > SHIPPING > Returns

Returns: If you are unhappy with your lettering you may return it within 10 days for an exchange or store credit. Design must be returned in good condition. We do not stock products, but everything is custom made when it is ordered. Therefore, in most cases, we cannot re-sell your item. All returns are recycled for samples upon receipt. We do not exchange or give credit for custom orders unless there is a mistake on our part. We rely on the measurements we are given, so please make sure you take great care when measuring. We will do our best to make you happy with your purchase, but we cannot be responsible for ordering errors.Please contact us for exact measurements and color samples to be sure of what you are ordering. We are happy to assist you in designing and will send email pictures and actual color samples. We are a family owned and operated business and we try to be fair and help you in any way we can. Our #1 goal is your satisfaction.

Cancellation Policy : Orders can be canceled within 24 hours unless they have been shipped. Orders that have shipped cannot be canceled.